TERMS AND CONDITIONS
General Terms and Conditions ("GTC"),
including Annex 1 for certain non-Hungarian accommodations, and the Commission
Agreement, which forms an integral part of the GTC, together with the
Individual Terms and Conditions and the Supplementary Terms and Conditions and
Media Offers accepted, ordered or otherwise applicable to the Partner's
Contract, constitute the whole of the "Agreement" between Szallas.hu Zrt. and the Partner for the
services provided by Szallas.hu Zrt. to the Partners (the "Services"). For accommodation facilities outside Hungary, Annex 1 may contain
provisions other than the general provisions of the GTC and the general
Commission Agreement for specific countries.
Services consist of (i) the Basic Services and (ii) Other Services used by the
Core Services consist of (i) the Online Platform Service (defined in clause II,
details in clause V) for which the Partner pays a Commission as defined in
clause X and (ii) the Online Payment Service (defined in clause II, details in
clause XII) for which the Affiliate pays the Online Payment Service Fee as
defined in clause 76.
Services are (i) advertising services provided on the basis of advertisements
ordered by the Partner (under a Media Offer) (defined in Section II, details in
Section 9) for which the Partner pays a fee as set out in the Media Offer and
(ii) services or discounts set out in the Additional Terms and Conditions
("ACTS") (defined in
Section II, details in Section 10) accepted by or otherwise applicable to the
Partner, which do not always involve an obligation to pay on the part of the
Partner. The use of Other Services is generally, but not always, at the
discretion of the Partner.
the online, software access enabling the Partner to use the Service on the
Szallas.hu Platform. The Partner can use the Administration Interface provided
to them to view and configure the relevant information related to their Offer
and the publication of their Offer. Szallas.hu Zrt. shall provide the Partner
with data related to the Reservations and the settlement of the Parties
through the Administration Interface.
the Partner's offer for the elements (e.g. rooms, other premises) of a particular
accommodation and, if any, the related services for which the Services are
the Online Intermediary Service and the Online Payment Service together.
the Parity Requirement that, for accommodation and services with the same
parameters, the pricing terms of the Offer are no less favourable than those
published on its own website.
these general terms and conditions, which generally govern the general terms
and conditions between Szallas.hu Zrt. and all its partners. The current
version of the General Terms and Conditions is available at https://szallas.hu/aszf.
any online platforms outside the Szallas.hu Platform on which the Partner's
Offer may appear in connection with the Service (e.g. Google ads, Facebook
ads, Affiliate partner interfaces, Aggregator sites' interfaces, Real-time bidding
all other related services provided by Szallas.hu Zrt. to Partners that are
not Basic Services.
(i) the terms and conditions set either in the Administration Interface or
(ii) otherwise agreed (e.g. by e-mail order) for the given Other Service,
which regulate the specific elements of the Agreement between Szallas.hu Zrt.
and the given Partner (e.g. Partner data, commission levels, which Other
Services the Partner uses, etc.).
the awards granted by Szallas.hu Zrt. for a certain period of time, based on
the criteria set by Szallas.hu Zrt.
a visitor to the Szallas.hu Platform who is not a Guest.
the writings, opinions, comments, reviews made by Users in relation to the
Partner's Offer, services, whether on the Szallas.hu Platform or on other
the process described in point VII, which leads to the conclusion of a
contract between the Partner and the Guest.
a service provided by the Partner to the Guest which is equal to or superior
to the original service set out in the Reservation in the event that the
Partner is unable to provide the original service for any reason.
the amount payable by the Partner to Szallas.hu Zrt. for the provision of the
Online Platform Service. The current rate of the Commission is set out in the
latest Commission Annex at https://szallas.hu/aszf.
Payment Service Fee
the fee payable for the Online Payment Service.
Terms and Conditions ("ACT")
the terms and conditions of the Other Services provided by Szallas.hu Zrt.
that are not advertising services provided on the basis of a Media Offer. The
current version of the ACT is available at https://szallas.hu/aszf.
Szallas.hu Zrt. the ratio between the number of visitors to the Accommodation
or Offer subpage on the platform and the number of Reservation in relation to
the conditions for displaying the advertising services provided by Szallas.hu
Zrt., which may even increase the Partner's guest traffic. The current Media
Offers are available at https://szallas.hu/mediaajanlat.
Szallas.hu Zrt. Ptk. 6:129. §. of the Sz.Ó.HU, in the course of which it acts
exclusively on behalf of the Partner and receives funds from the Guest as the
ensuring that the Partner has access to the System, so that the Offers for
accommodation and related services offered by the Partner are displayed and
available on the Szallas.hu Platform or a part thereof in accordance with the
relevant provisions of the Contract, in order to be booked by Users, thus
creating a contract between the Partner and the User.
that the terms of the Offer are no less favourable in terms of pricing and
capacity availability than those published on its website.
the person entitled to rent out the accommodation(s) on a temporary basis in
accordance with the law and the relevant official regulations and registers,
who or which concludes the Contract for the use of the Services in respect of
the accommodation(s) operated by it.
financial classification of the Partner as defined in clause 62 of these GTC,
which determines the payment deadline for the Commission and fees and the
starting date of the suspension of the Service by Szallas.hu Zrt. in case of
Act V of 2013 on the Civil Code.
the set of criteria that determines or influences the ranking of partner
offers on the Szallas.hu Platform.
the prices set in the administration interface within the room type settings.
the online platform operated by Szallas.hu Zrt., together with the related
software solutions and databases, on which and with the help of which
Szallas.hu Zrt. is entitled to provide the Service independently or on the
basis of agreements.
the content displayed on the Szallas.hu Zrt. Platform (including design,
layout, graphics and other visual elements, materials, software and other
solutions used, ideas, their implementation), except (i) the content uploaded
by the Partner; (ii) the User Content; and (iii) the content of Szallas.hu
Zrt. (iii) the trademarks and other content of persons other than Szallas.hu
the legal entity operating the Szallas.hu Platform, the current details of
which are set out in section XIX.
the Széchenyi Recreation Card pursuant to Government Decree No. 76/2018 (IV.
the entire agreement between Szallas.hu Zrt. and the Partner regarding the
Basic Services and Other Services.
the person who concludes a contract on the Szallas.hu Platform and uses the
Partner's service, as well as the person who actually pays for the Partner's
a group of persons defined according to a specific criterion or set of
criteria, and the platform (interface) providing access to the service is
password-protected and membership is based on the voluntary decision and
active action of the person accessing it.
conclusion of the Contract
Contract between Szallas.hu Zrt. and the Partner for the Basic Services is
concluded by the Partner registering on the Szallas.hu Platform partner
registration website (https://szallas.hu/regisztracio) and
accepting these GTC and ACTS, the acceptance of which is mandatory (if any). Szallas.hu
may, at its own discretion and without obligation to state reasons, decide not
to accept the registration of a natural or legal person, and thus no contract
shall be concluded between the person wishing to register and Szallas.hu Zrt.
under these GTC.
the registration process, the Partner must register all the accommodation
facilities it operates and wishes to publish in the Szallas.hu Zrt. online
reservation system, in addition to providing the data requested by Szallas.hu
registration, the Partner provides a secret password that allows them to access
the Administration Interface.
addition to the Online Platform Service, such as the normal display of the
Offer, other advertising surfaces and options may be ordered to promote Reservation
using the options indicated in the Media Offer. In this regard, where the GTCs,
the Order or related documents refer to an Offer, the term Offer shall be
understood to include the term Advertisement where the Offer is displayed
pursuant to a separate order under the Media Offer. With regard to the Other
Services (advertising) included in the Media Offers, a contract is concluded
between the Partner and Szallas.hu Zrt. when the Partner orders the given
advertising service from Szallas.hu Zrt. by e-mail or in another manner
specified in the given Media Offer.
respect to the Other Services included in the ACTs, the contract shall be
concluded in accordance with the relevant Additional Terms. Where ACT states
that it covers the Partner subject to certain conditions, it will become part
of the Partner's Contract without any further action by the Partner if those conditions
are met. Where ACT states that the Partner must accept it in order to be
covered by it, that ACT will only become part of the Partner's Contract if
accepted by the Partner in the Administration Interface or as otherwise
specified in that ACT.
contract and all its elements are concluded online, Szallas.hu Zrt. does not
store or post them on paper.
Affiliate agrees and acknowledges that in order to provide the Service, it must
actively take the actions set out in the GTC or the ACTS. The Partner
undertakes to continuously monitor the information provided by Szallas.hu Zrt.
Zrt. has the right to conclude a contract with other persons engaged in the
same activity as the Partner, or for the same or similar services as the
Specific Terms of the Affiliate's Agreement may be set up or displayed in the Administration
Interface in accordance with the relevant terms and conditions. The Partner may
enter and set the parameters of its Offer for the Partner's accommodation and
related services on the Administration Interface.
Partner shall not provide any data, information and contact details (telephone
number, email address, web addresses, links, social media contact,
Facebook/Twitter address, etc.) in relation to its Offer, neither on the Administration
Interface nor by any other means, which are public to the Users and which allow
the Users to contact it directly. The Partner shall not otherwise encourage the
Guest or the User to contact them directly. Any breach of these provisions
shall constitute a serious breach of contract.
Partner shall act in accordance with the applicable legislation, in particular
with regard to the respect of personal rights, copyright and consumer protection
regulations, in its activities under the GTC, in particular when uploading data
and in any activities that it may perform on the Administration Interface.
is the sole responsibility of the Partner to keep the secret password, used for
accessing the Administration Interface, as a secret and to take all necessary
measures to ensure that it is not disclosed to unauthorised persons. The
Partner is also responsible for ensuring that the secret password is only known
and used by persons authorised to make statements on behalf of the Partner in
relation to the Contract. The Partner shall be liable for any damage caused by
a breach of the above.
Zrt. will take reasonable care to ensure that unauthorized third parties cannot
modify the content of the public data uploaded by the Partner.
Zrt. enables the Partner, within the framework of the Online Platform Service,
to use the Szallas.hu Zrt. Platform, to be searchable and bookable by Users,
and to conclude a contract between the Partner and the Guest by means of the
Reservation pursuant to Section VII. Szallas.hu Zrt. is not subject to any
contract or legal relationship between the Guest and the Partner. The Partner
shall pay Szallas.hu Zrt. a commission for the Online Platform Service
(pursuant to clause X).
regard to the Online Platform Service, the relationship between the Partner and
Szallas.hu Zrt. 6:293 - 6:301 § of the Civil Code, on the basis of which (i)
Szallas.hu Zrt., acting independently, is obliged to mediate the Partner's
contracts with third parties (Users), to conclude them on behalf of the Partner
and to perform the obligations of the Partner under the Civil Code. (i) the
Partner is obliged to act as an intermediary for the Customer and to receive
and forward the contractual fees from the Guests pursuant to Article 6:129 of
the PPA, (ii) the Partner is obliged to pay the commissions and fees set forth
in the Agreement. The Contract is not a consumer contract as neither party is a
consumer. The activities of Szallas.hu Zrt. do not constitute payment services
with regard to Article 6 (4) b) of Act CCXXXVII of 2013 on Credit Institutions
and Financial Enterprises, as Szallas.hu Zrt. is an independent commercial
agent acting solely on behalf of the Partner, which is also entitled to
conclude a contract between the Partner and the User (Guest). Szallas.hu Zrt.
does not carry out any financial transactions on behalf of the User or Guest,
but only accepts money from the Guest as an intermediary of the Partner (Civil
Code. 6:129 (1)).
Partner acknowledges and accepts that Szallas.hu Zrt. is entitled, at its sole
discretion, to determine - subject to the Partner's prior information as set
out in these Terms and Conditions - a set of conditions that may be imposed by
Szallas.hu Zrt. Platform and the offers of other Partners, or to influence the
order in which they are found ("Ranking"). The ranking
criteria are multi-factorial; factors include, but are not limited to: the
amount of the Commission paid (payable) by the Partner, the ratio of visitors on
the accommodation sub-page on the Szallas.hu Zrt. Platform to the number of
Reservations ("Conversions"), the number of Reservations, the
cancellation rate, the score of the Guest Reviews, the quality of the Partner's
customer service, the number and type of guest complaints, and the Partner's
payment discipline rating.. The priority of these key parameters over other potential
parameters is justified by their technical priority. A Partner with a higher
conversion rate, commission level, reservation rate, customer rating (score),
customer service quality and payment discipline, and a lower cancellation rate
and number of guest complaints, may be ranked higher in the ranking. The
criteria are based on pre-defined criteria, applied uniformly to all Partners
along the defined criteria and automated.
Partner can monitor the evolution of each factor through the Administration
Interface. In view of the above, the Partner may not raise any objections,
claims or assert any claims against the Ranking, the order of priority
resulting from it or the individual factors on which the Ranking is based. You
may not take any action to influence the order of the results by artificial or
manipulative means or by circumventing the provisions of the GTC. Any breach of
these provisions shall constitute a serious breach of contract.
Partner expressly authorizes Szallas.hu Zrt. to use the parameters of the Offer
uploaded by the Partner on the Administration Interface (including any photos,
illustrations, data and information, protected or protectable signs, images,)
for the purpose of increasing the number of Reservations, to communicate the Offer
to the public online and offline and promote it on online and offline
platforms, in the manner and duration determined by Szallas.hu Zrt. To appear
on Other Platforms, other than the Szallas.hu. Platform, the policies of the
respective Other Platform shall also apply to the publication.
Zrt. is entitled, but not obliged, to make the Offer available in a foreign
language. If Szallas.hu Zrt. has prepared a description of the accommodation in
a foreign language, it shall provide the Partners with the opportunity to
choose in the Administration Interface whether the description prepared by them
or by Szallas.hu Zrt. shall be displayed in the respective language. Szallas.hu
Zrt. is entitled to provide only a foreign language presentation containing
only the relevant elements of the Offer. Such foreign languages may include in
particular English, German, Slovak, Czech, Polish, Romanian and Croatian. A
translation into another language does not change the law governing the
contract. The presentation is independent of the language in which you use the
Zrt. is entitled to organize a "Sweepstakes" or "Promotion"
in connection with the Service. Szallas.hu Zrt. and the Partner may conclude a
separate or supplementary agreement on this.
Partner acknowledges and accepts that Szallas.hu Zrt. may, at its discretion,
create Recognition Awards (e.g.: Excellent Accommodation Logo, Accommodation of
the Year Award), which may be awarded to Partners or other partners of
Szallas.hu Zrt. in accordance with the criteria set by Szallas.hu Zrt. The
Recognition Titles may be used by the Partner within the time frame determined
by Szallas.hu Zrt. In the absence of a separate revocation, the right to use
the Recognition Titles shall automatically terminate upon termination of the
Agreement. In such case, the Partner may no longer use or display the
Recognition Award anywhere.
Partner shall ensure that they can be contacted by Szallas.hu Zrt. at the
telephone or e-mail contact details provided to Szallas.hu Zrt. for
consultation, contact or quality assurance purposes. The Partner undertakes to
provide Szallas.hu Zrt. with relevant information in the course of such
inquiries. Unless otherwise provided for in the GTC, the Partner is obliged to
fulfil its obligation to provide information within 5 working days of the
request by Szallas.hu Zrt. at the latest. A repeated breach of the above
contact and data provision rules shall be considered a serious breach of
Zrt. is entitled to send promotional and advertising materials about its own
products or services or those of its partners (third parties) other than the
Partner to the e-mail address provided by the Partner.
Partner is obliged to notify Szallas.hu Zrt. of any problem or circumstance
that arises in the Partner's interest due to a reason affecting the service
provided to the Guest or the services of Szallas.hu Zrt.(e.g.: renovation,
maintenance, malfunction, unavailability of a room or service for any reason,
insufficient Internet connection, change of e-mail address, telephone number,
etc.). The Partner is liable for any damages resulting from the failure to
notify the Service Provider.
Partners are prohibited from using any systems or solutions that may interfere
with the Service, Szallas.hu Zrt. Platform or the servers used for the
operation of the Administration Interface, or which otherwise endanger the
operation of Szallas.hu Zrt. Platform to operate as intended.
Szallas.hu Zrt. reserves the right to change the content of the Szallas.hu Zrt.
and also reserves the right to modify or discontinue any Szallas.hu
Intellectual Property Product and/or any element of the Service on the
Szallas.hu Zrt. platform at its sole discretion.
operation of the whole or certain parts of the Szallas.hu Platform is
considered an intermediary service under the provisions of Act CVIII of 2001 on
Electronic Commerce Services (e.g.: the content of the Profile created by
Users). The Partner acknowledges that the Users are entitled to use the
and the Data Management Information. The Partner declares that they are
of the Szallas.hu Platform (available via the footer of the page
https://szallas.hu/) and that it will continuously monitor changes to these
Affiliate acknowledges that the User and/or the Guest may (i) learn about the
Offers, request further information about the Offers (ii) share the Offers,
information with others on known social networking sites - Facebook, Twitter -
or send them by e-mail or on any other communication channels (iii) write opinions,
comments, reviews about the Partner's Offer and/or the services used by the
Guest ("User Content") and
(iv) make immediate Reservations as indicated in the Offer, up to the available
capacity (dates and places) indicated therein.
Affiliate will provide information, data and photos relating to the Offer
through the Administration Interface. When entering the name of the
accommodation, the basic formal requirements must be met.
uploading and providing information, the Partner is obliged to provide actual
and truthful data. The Partner declares that any data, information, text,
images, videos or other intellectual property and any part thereof that the
Partner may otherwise communicate or upload on or in connection with the Administration
Interface or the Service are correct, accurate, complete and true, and that the
Partner is entitled to upload them. The Partner undertakes to include all data
and information that is required by applicable law or regulation or that is
otherwise relevant to the Users or Szallas.hu Zrt. in relation to the Service.
The Partner shall provide the prices in gross value (net + VAT). As long as the
Partner does not set other prices in the Administration Interface or does not
use a channel manager service, Szallas.hu Zrt. is entitled to upload the
Partner's standard list prices to the Administration Interface. As long as the
Partner does not change the prices thus uploaded to the Administration
Interface or does not use a channel manager service, the Users will be able to
book the Partner's Offer at the standard list prices as set out above for 365
days in advance from the day of opening of the respective Offer by the User.
Zrt. has the right, but not the obligation, to correct any incorrect or
inaccurate data provided by the Partner. If the data provided by the Partner is
systematically untrue or incorrect, this shall constitute a serious breach of
contract and shall constitute grounds for termination. The Partner declares and
warrants that the advertisements ordered under the Media Offer are not subject
to any advertising prohibitions or restrictions, in particular the provisions
of Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Economic
Advertising Activities and Act XLVII of 2008 on the Prohibition of Unfair
Commercial Practices against Consumers. Szallas.hu Zrt. does not undertake any
obligation to adapt the Offers in accordance with the applicable legal
provisions. Szallas.hu Zrt. may omit or reformulate data that violate the
provisions of the Contract.
Zrt. does not assume any responsibility or liability for the display of the
Offer or for the failure to display the Offer if the Partner uploads or
provides data or information related to the Offer incompletely or incorrectly,
or if the display is in violation of the rules of the GTC.
Partner undertakes to use the Administration Interface to keep the information
and data relating to its Offer, including data on available and reserved
capacities, up to date and current.
order to avoid that the Partner uses the services of Szallas.hu Zrt. as an
advertising platform, which is intended to direct the Users to the Partner's
own website, and thus to use the marketing services provided by Szallas.hu Zrt.
free of charge, the Partner undertakes that the terms and conditions of the
Offer are not less favourable than the terms and conditions published on its
own website ("Parity Requirements")
with regard to pricing and capacity availability. Any breach of the following
Parity Requirements shall constitute a serious breach of contract and the
Partner shall immediately remedy the breach upon notice to do so:
a) The Partner shall not set a higher price in its Offer for its accommodation, rooms and services with the same
parameters and characteristics (e.g. comfort level, room type, number of beds, meal
types and services, conditions of use, cancellation and modification
conditions, seasonality, validity, special conditions) than the price it
applies and advertises on its own website ("Price Identity"). Conduct which seeks to circumvent the above
is prohibited (e.g. where a Partner provides partially different information,
features or service elements in its Offer and on its own website in respect of
its accommodation, room or service package in order to circumvent the
undertaking to provide price matching). Where the Partner entrusts the
operation of the website to another person but the website is operated in the
interest of the Partner, the website shall also be deemed to be the Partner's
b) If the Partner also uses another
service similar to the Online Platform Service from a third party, the Partner
ensures that the same amount of free capacity (bookable space / service) is
available on the Szallas.hu Platform at a given time for a given Offer as on
any other site.
Affiliate is not subject to the requirement of Price Identity when offering its
prices to Closed Consumer Groups, provided that (i) the prices are not widely
or fully disclosed, either directly or indirectly, and (ii) the prices offered
within the group are provided to persons who have already used the Affiliate's
services at least once as a member of the Closed Consumer Groups.
Szallas.hu Zrt. itself has a Closed Consumer Group, it will inform the Partner
accordingly. Szallas.hu Zrt. shall be entitled to provide a discount to its
Closed Consumption Group to an extent not exceeding its commission, but at all
times at its own expense.
Partner shall maintain a real-time booking system for its Offers. With regard
to the Offers uploaded by the Partner at any given time, Users can make
immediate reservations on the Szallas.hu Platform for available dates set and
kept up to date by the Partner, at the prices and conditions displayed in the
Partner's Offer. The Partner is responsible for keeping the data displayed on
the Szallas.hu Platform up to date.
reservation made by the User will be automatically accepted in the form of a
response message. In case of incorrect information, the reservation cannot be
refused. The reply message shall constitute a contract between the Guest and
the Partner at the prices and conditions displayed in the relevant Offer in the
real-time reservation system managed by the Partner, up to the maximum
available capacities defined by the Partner.
Zrt. does not assume any obligation to produce results for the Service.
Szallas.hu Zrt. shall not be liable for the initiation or the number of
reservations made by Users. The Partner may not assert any claims against
Szallas.hu Zrt. in connection with the failure to achieve such a result,
including, without limitation, claims for damages and loss of profit.
VIII Reservation completion
the event of a connection outside of Szallas.hu Zrt. platform after the
Reservation (sending a reply message to the Guest) which changes the terms and
conditions of the original Reservation, the Partner is obliged to inform
Szallas.hu Zrt. about the content of any changes. Such conditions may include,
in particular, the following: modified date or duration, different number of
Guests, modified package, etc. Violation of these provisions shall be
considered a serious breach of contract.
Partner shall immediately notify Szallas.hu Zrt. if it is unable to fulfil its
original contractual obligation towards the Guest. In such a case, the Partner
shall be obliged to provide the Guest with the same or a higher standard of
accommodation as a substitute service without any extra charge ("Substitute Service"). The
Substitute Service must have the same basic characteristics as the original
service (number, comfort level, location of the accommodation, geographical
distance, location within the municipality, areas for independent use). Any
additional costs incurred in using the Substitute Service shall be borne by the
Partner (e.g. the difference in price between the original and alternative
accommodation, reimbursement of the additional travel costs of the Guest concerned
by the reservation or the travel to the alternative accommodation, etc.).
the service provided by the Partner does not correspond to the service detailed
in the Offer, the Reservation or the amended contract agreed with the Guest, or
if the Partner is unable to provide a Substitute Service or the Guest does not
accept it, the Partner shall indemnify or compensate the Guest for any adverse
consequences, damages and costs incurred by the Guest in connection with the
above. The compensation or indemnity to which the Guest is entitled shall be
paid at the time the event occurs. In the cases regulated in this clause, the
Partner shall notify and inform Szallas.hu Zrt. The Partner is obliged to
indemnify Szallas.hu Zrt. against all claims, costs and damages incurred
against Szallas.hu Zrt. in connection with the above. This provision shall also
apply in the event that the Partner fails to comply, or does not fully comply,
with its obligation to update the real-time booking system. Any breach of this clause
shall constitute a serious breach of contract.
Zrt. shall not be liable for any damage caused by the Guest to the Partners or
any other third party, in particular for any failure to use the accommodation
or for any breach of the terms and conditions of use.
of Szallas.hu with Users and Guests
Zrt. operates a telephone customer service for Users and Guests in connection
with the Service. The operation of the customer service by Szallas.hu Zrt. does
not exempt the Partner from fulfilling its obligations towards the Guests.
Zrt. has the right to contact the User or the Guest by telephone, SMS or any
other means of contact recorded in the system in connection with other requests
for offers not yet answered by the Partner, related to the operation of the
Zrt. is entitled to contact the Guests in order to:
a) inform the Guest of the existence of
the contract between the Guest and the Partner and of the obligations arising
b) provide information on the use of
the accommodation service;
c) consult them for information about their
reservation and the services.
After the successful completion of the Reservation,
Szallas.hu Zrt. will ask the Guest to fill out the Guest Evaluation Form by
e-mail, which may
be followed by one or more reminder e-mails (on the 1st day after the trip, on
the 8th day if not filled in, and on the 28th day if not filled in), the completion
of the guest evaluation form is optional. The Partner accepts that
Szallas.hu Zrt. is entitled to publish the Guest's opinion by filling out the
online questionnaire, which is part of the Szallas.hu Platform and which
facilitates objective evaluation, after the Guest has used the accommodation.
In all cases, the opinions are User Content, to which the
Partner is entitled to respond in a public comment on the Szallas.hu website,
and the Partner may not otherwise process the guest evaluation or contact the
Guest directly in connection with it. If the Guest has submitted the review
anonymously, the Partner shall not be entitled to infer the identity of the
Guest and to write a comment or make any other reference to the identity of the
Guest. The Guest is obliged to comply with the
detailed rules for User Content, which are set out in the Content Policy (Annex
Szallas.hu Zrt. will only check the User Content if it is brought to its
attention of objectionable content. The Partner acknowledges that
Szallas.hu Zrt. may remove User Content only in the event of a violation of the
Guest who generated the User Content.
Zrt. is not obliged, but entitled, to contact the Partner in connection with
complaints reported by the Guest and to investigate the Guest's report.
the use of the Online Platform Service, the Partner shall pay Szallas.hu Zrt. a
commission for the actual payment obligation of the Reservations and/or the
Guest to the Partner, as set out below.
Zrt. is entitled to the commission if:
Reservation has been successfully realized;
b) the Partner fails to notify
Szallas.hu Zrt. in due time that the Guest has contractually cancelled the
c) the Affiliate mistakenly or
negligently fails to provide actual and true information through the
Guest has actually used the service, but the Partner has mistakenly or for some
other reason claimed otherwise in the Administration Interface;
Guest has otherwise incurred a payment obligation to the Partner under the contract
between the Guest and the Partner as a result of the cancellation of the Reservation;
contract between the Partner and the Guest is amended by omitting the
Szallas.hu Zrt. system.
a) for points 54(a) to (d), the total
gross consideration for the Reservations; and
b) for points 54.e) to 54.f), the
actual payment obligation of the Guest to the Partner (e.g. penalty,
cancellation fee or value of the services actually used).
Commission rate is determined based on the location and category of the accommodation;
the Commission rate will be published on the Szallas.hu Platform (https://szallas.hu/aszf). The rate of the Commission is accepted by the
Partner during the registration process, about which the company informs the
Partner in the e-mail confirming their registration, and it is also available
on the Administration Interface. The Partner may adjust the level of the
Commission at will - upwards from the basic expected level - in order to
improve the ranking of the Offer. The unilateral modification of the commission
by Szallas.hu Zrt. is subject to the rules of the modification of the GTC as
set out in clause XVII.
the Guest cancels the Reservation before the planned occupation (use) of the
accommodation with the cancellation conditions provided by the Partner and no
payment obligation arises towards the Partner, the relevant Reservation will be
cancelled and Szallas.hu Zrt. will not receive any commission. If the Guest has
not cancelled the Reservation via the customer service of Szallas.hu Zrt. or
via the online interface created for this purpose, the Partner is entitled and
obliged to report the Guest's cancellation by the 10th day of the following
month and to confirm the cancellation to Szallas.hu Zrt. by the Guest's
cancellation declaration. Commission reconciliation shall take place via the
Administration Interface (http://admin.szallas.hu / Billing / Szallas.hu
the event that the Guest has actually used the service, but the Partner has
mistakenly or otherwise stated the opposite in the Administration Interface,
Szallas.hu Zrt. may exercise its rights under the GTC and is entitled to the
Commission. The Partner may prove that their setting was not incorrect by
sending the Guest's cancellation declaration to Szallas.hu Zrt.
Szallas.hu Zrt. shall send the Partner an invoice for commissions and other
fees on a monthly basis or at the intervals specified in the ACT, Media Offer
or other agreement of the Parties, for successfully realized and cancelled Reservations,
if subject to payment, and for any other services used in the previous month
for which payment is due. Standard invoicing method: electronic invoice via
e-mail. The Partner will receive the electronic invoice to the e-mail address
provided by the Partner. In the event that the Partner informs Szallas.hu Zrt.
in writing that they do not wish to receive an electronic invoice, Szallas.hu
Zrt. will issue a paper invoice.
of invoices is made by bank transfer, credit card or cash. Payment by bank
transfer shall be made to the bank account number specified in point XIX of
these GTC. Szallas.hu. Zrt. shall provide the possibility of payment by bank
card through a bank service provider in the Administration Interface. Payment
in cash is possible at the headquarters of Szallas.hu Zrt. (3525 Miskolc,
Régiposta utca 9), at a time agreed in advance. The parties shall duly apply
the provisions of the law applicable to fixed-term settlements, such as the VAT
Act, as amended by the VAT Act of Hungary, as applicable in the case of
fixed-term settlements. 58 (1).
Partner is obliged to pay the Commission and other fees to Szallas.hu Zrt. by
the deadline indicated on the respective invoice. The Commission and other fees
shall be deemed paid on the date of crediting the account of Szallas.hu Zrt.
The due date for payment of the Commission account is determined by the Partner
Handling Category applicable to the Partner, which are as follows:
a) VIP: Highly stable company, payment
deadline: 30 calendar days, service suspension date: 30 calendar days after
b) Featured: stable company, payment
deadline: 14 calendar days, service suspension date: 15 calendar days after
c) Normal: Medium-risk company, payment
deadline: 14 calendar days, service suspension date: 8 calendar days after expiry.
d) Risky: Above average risk company,
payment deadline: 8 calendar days, service suspension date: 4 calendar days
e) High risk: company with a risk level
far above average, payment deadline: 8 calendar days, service suspension date:
2 calendar days after expiry.
f) Excluded: a high-risk company, a
former partner of Szallas.hu Zrt. whose invoice debt has reached the stage of
debt collection by the debt collector several times, or the invoice has not
been legally recovered, the Partner may be reappeared in case of an advance
classification in the Partner Handling Category does not change the payment
terms under the previous GTC for Partners with a contract in force on the date
of entry into force of these GTC. Szallas.hu Zrt shall review the Partner
Handling Categories on 31 October of each year after the entry into force of
these GTC, or on the working day following the date of the review if this is a
public holiday and may determine the new Partner Handling Category to be in
force on the basis of compliance with the payment deadline for invoices issued
within 365 days prior to the review. Following the review, persistently punctual
payment may result in an upgrading of the Partner Handling Category, and
persistently late payment may result in a downgrading of the Partner Handling
Category, where persistent late payment is defined as an average delay of more
than 5 calendar days. Negative events in the public domain (NAV pages, company
court notices) or the involvement of a company in collection for non-payment of
an invoice may result in an immediate downgrading of the Partner's Partner
Zrt. has the right to unilaterally determine and change the Partner Handling
Category and the conditions for classification in the categories. The Partner
Handling Category is not public data.
order to prepare and verify accurate accounts, the Partner undertakes to allow
Szallas.hu Zrt. to inspect its records to the extent necessary or to provide
credible information in the event of any doubt regarding the fee or the amount
of the commission due to Szallas.hu Zrt.
the event of a breach of payment obligations towards Szallas.hu Zrt., the
provisions of Section XVI shall apply.
Partner may lodge a written complaint within seven working days of receipt of
the invoice. The Partner must clearly state the reasons for the invoice
complaint and attach all supporting documents. Szallas.hu Zrt. will examine and
decide on its acceptance within five working days. If Szallas.hu Zrt. does not
accept the invoice complaint, the Affiliate may take legal action in accordance
with these GTC.
XII Online Payment Service
Online Payment Service will be introduced gradually. Szallas.hu Zrt will inform
the Partner through the Administration Interface that IT developments have made
it possible for the Online Payment Service to be available to them. The Partner
operating an accommodation in Hungary registered before 1 January 2021 can
indicate in the Administration Interface, based on their own decision, that they
wish to use the Online Payment Service, and for Partners registered on or after
1 January 2021, the use
of the Online Payment Service will become mandatory. Clauses 68 to 77 shall
apply to the Partner's Contract from the date on which the Partner uses the
Online Payment Service or is bound by it. In other cases, Clause 79 shall
the Partner is covered by the Online Payment Service, then by accepting these
GTC, the Partner mandates Szallas.hu Zrt. to comply with the provisions of the
Civil Code. 6:129 of the P.C. (technical performance assistance) to receive
from the Guests the advance payment or the amounts exceeding the advance
payment owed to the Partner under the contract concluded between the Partner
and the Guest as a result of the Reservation. Szallas.hu Zrt. shall settle the
amounts received with the Partner as follows.
the framework of the Online Payment Service, Szallas.hu Zrt., acting on the
basis of the Partner's authorisation, shall arrange for the amount paid by the
Guest (by bank transfer, debit or credit card or SZÉP Card) to be credited from
the Guest's account to the Szallas.hu Zrt.'s bail account, as a collective
account. In this regard, the Guest can only use a payment method that allows them
to transfer money to a bank account in HUF in Hungary, the system only handles
Hungarian forint currency. If the Partner specifies the amounts to be paid to them
in a different currency in their Offer, Szallas.hu Zrt. shall convert the given
amount at the time of the Reservation and deduct the amount from the Guest at
the previous day's exchange rate of the Hungarian National Bank and in
Hungarian forints. In connection with the above, the Partner shall not be
entitled to claim any costs or fees from Szallas.hu Zrt. or the Guest, neither
in the form of exchange rate differences nor in any other form.
the framework of the Online Payment Service, Szallas.hu Zrt. ensures that Guests
can pay amounts due to Partners:
a) by bank transfer;
b) by debit and credit card;
c) by a Széchenyi Card ("SZÉP Card") in accordance with
Government Decree No. 76/2018 (IV. 20.), provided that the Partner is a SZÉP
Card acceptance point and has set this up accordingly in the Administration
the Partner lists itself as an acceptance point for SZÉP Cards on the Partner's
Administration Interface, the Partner declares that it fully meets the legal,
material and technical requirements for the acceptance of SZÉP Cards and that
it is operating legally in accordance with the legal provisions applicable to
it, in possession of any necessary official permits. The Partner further
declares that it actually provides the services according to the TEÁOR numbers
for the given reservation in accordance with Government Decree No. 76/2018 (IV.
20.). Szallas.hu Zrt. is not obliged to verify the correctness of the settings
but is entitled to do so. The Partner is solely responsible and shall be liable
to compensate any damage caused to Szallas.hu Zrt. or the Guest as a result of
any invalid, untrue or incorrect settings. In the event of acceptance of the
SZÉP Card, the Partner is obliged to indicate this in the Administration
a) your own SZÉP Card acceptance point
registration number, or,
b) which of the sub-accounts under
points a) to c) of paragraph (1) of Article 71 of Act CXVII of 1995 on Personal
Income Tax (Personal Income Tax Act), to which of the sub-accounts it can
accept payment by SZÉP Card; and
c) which SZÉP Card issuing bank you
have a legal relationship with.
Zrt. will make the payment from their master account to each Partner once a
week. At the same time as the payment is made, Szallas.hu Zrt. provides the
Partners with an exact statement via the Administration Interface about the
items of which the given payment is composed, i.e. which Reservation it relates
to and what the title is. Szallas.hu Zrt. will transfer the amounts paid by the
Guest to the Partner as follows:
a) the advance payment on the first
transfer date following the deadline for its cancellation without obligation, as
set out in the Offer. The advance payment deadline shall not be sooner than the
deadline for the Guest to cancel the Reservation without payment;
b) of the amount paid by the Guest to
the master account, the excess (if any) of the advance payment over the amount
paid by the Guest to the Partner, on the first transfer day following the date
of the confirmed arrival of the Guest at the accommodation;
amount corresponding to the Guest's outstanding payment obligation (or the
unpaid part thereof) to any other Partner arising from the cancellation of the
Reservation, on the first transfer date following the due date.
Service Provider will specify which reservations are eligible for online
payment. If the Offer contains online payment terms, the Guest will only be
able to make the payment to the Partner as specified herein. The minimum amount
payable by the Guest is the amount of the deposit set out in the Offer;
however, the Guest is entitled to pay a higher amount. Szallas.hu Zrt. shall
return to the Guest's (sender's) account the part of the amount paid by the
Guest that exceeds the amounts due to the Partner under the contract between
the Guest and the Partner under the Reservation. Failure by the Guest to make
the advance payment specified in his Offer by the due date shall constitute a
withdrawal from the contract between the Partner and the Guest and the Guest's Reservation
shall be automatically cancelled, except in the following case. If the amount
paid by the Guest is less than or equal to the amount of the deposit set out in
the Offer, up to a maximum of HUF 100,-, the Reservation will not be cancelled
and the Guest shall pay the difference by any means permitted by these GTC
(e.g. by using the Online Payment Service or by paying the balance directly to
the Partner upon arrival at the accommodation).
the Guest modifies the Reservation and Szallas.hu Zrt. is aware of this, the
Administration Interface automatically tracks the following changes: changes to
the total gross amount of the Reservation, changes to the due date of the
deposit and changes to the amount due to the Partner in case of a legal cancellation.
However, the Administration Interface will not allow any change that would
result in the departure date being moved to within three days if the advance
payment has not yet been made. If, as a result of such modification, the total
gross amount of the Reservation would be reduced below the amount of the
deposit already paid, the system will reduce the deposit to the new total gross
amount of the Reservation and the excess amount will be returned to the Guest
by the person who holds this amount.
using the Online Payment Service, the Partner pays an Online Payment Service
Fee to Szallas.hu Zrt. The Online Payment Service Fee is calculated based on
the Guest pays by SZÉP Card, the Online Payment Service Fee is 2.84% of the
amount paid + VAT;
the Guest pays by debit or credit card, the Online Payment Service Fee is 1% of
the amount paid + VAT.
Zrt. is obliged to transfer the amount less the Online Payment Service Fee from
the omnibus account to the Partner. The Partner shall treat the amount not
reduced by the Online Payment Service Fee as the amount paid by the Guest. The
Partner shall issue an advance and final invoice to the Guest for the amounts
paid, Szallas.hu Zrt shall have no obligation to issue an invoice. Szallas.hu
Zrt. shall issue an invoice for the Online Payment Service Fee, which shall be
marked as not requiring financial performance. The date of payment of the
Online Payment Service Fee shall be the date of payment to the Partner. In
2020, Szallas.hu Zrt. will grant a discount to the Partners by granting a
discount on the Commission for the month of the reservation's departure date for
the amount of the Online Payment Service Fee due for the reservations received
and completed (travelled) by 31 December 2020. The Online Payment Service Fee
is payable to Szallas.hu Zrt. in the event that Szallas.hu Zrt. has transferred
funds to the Partners in connection with the Reservation.
Partner may invoice the Guest for the remaining unpaid balance of the total gross
price of the Reservation and the value of the services used on the Premises in
addition to the amounts paid online by the Guest and due to the Partner under
the Online Payment Service. The Online Payment Service Fee may not be passed on
to the Guest by the Partner.
the exception of payment by SZÉP card, Szallas.hu Zrt. will not be involved in
any refund or compensation case between the Partner and the Guest. If the
Partner has a refund obligation towards the Guest in the case of payment by
SZÉP card, they shall notify Szallas.hu Zrt. and transfer the amount to the
bank account of Szallas.hu Zrt. Szallas.hu Zrt. is obliged to refund the amount
to the Guest to the same account of the Guest from which the original payment
for the given Reservation was received to the bank account of Szallas.hu Zrt.
provided for this purpose.
the Partner is not covered by the Online Payment Service, but the Partner is
entitled to an advance payment under the Offer, the Partner is obliged to provide
their international bank account information (IBAN, Swift) for the bank
transfer in the Administration Interface, which the Interface allows to be set
up. If this data is not available on the Interface, Szallas.hu Zrt. is entitled
to refuse to set up the option.
XIII Data protection, confidentiality and
protection of privacy
Zrt. and the Partner undertake to treat as business secrets, with the
exceptions provided for in the GTC and with the exception of public data made
available to Guests or Users, (i) the terms of the Contract between them, (ii)
facts, information and data about the activities of the other party, its
contractual partners that they become aware of in the course of the performance
of the Contract and (iii) any other information that a reasonable party may
reasonably assume that the other party would treat as confidential ("Confidential Information"). For
purposes other than the performance of its obligations and the exercise of its
rights under the Agreement, a Party shall not use or disclose to any third
party (except as required by law or regulation or with the prior written
consent of the other Party) any Confidential Information relating to the other
Party, shall treat such Confidential Information as a trade secret and shall
take all reasonable steps to protect it. These provisions shall also apply to
persons employed or otherwise engaged in an employment relationship with the
to the General Data Protection Regulation (Regulation 2016/679/EU;
"GDPR") and Act CXII of 2011 on the Right of Informational
Self-Determination and Freedom of Information ("Infotv."), Szallas.hu
Zrt. and the Partner are independent data controllers, and providing the Guests
with appropriate data protection information is the independent responsibility and
obligation of Szallas.hu Zrt. and the Partner. Szallas.hu Zrt. shall forward
the personal data of the Guests to the Partner based on the consent of the
Guests solely for the purpose of fulfilling the Contract, the Partner shall not
forward such data to third parties and shall not use such data for other
purposes (e.g. advertising, direct contact with the Guests). Szallas.hu Zrt.
and the Partner agree that Szallas.hu Zrt. shall not be liable for the
lawfulness of the processing of this data by the Partner after the data has
been transferred to the Partner, and the Partner undertakes and warrants that
it will process the Guest's data, including the data recorded by the Partner,
within the legal framework, for the purpose and for the permitted and necessary
duration. Szallas.hu Zrt. does not provide any information to the Guests in
connection with the Partner's data management, only the Partner is obliged to
do so. The Partner shall be liable and shall indemnify Szallas.hu Zrt. against
any claims and damages arising from the Partner's breach of these data
order for the parties to be able to bind and comply with the GTC and for the
Partner to be able to use the Service, it is necessary that certain data of
individuals acting on behalf of the Partner (e.g.: executives, employees
authorised to order/sign orders, contact persons dealing with billing and
financial matters, employees/agents dealing with guests or reservations, etc.)
necessary for the maintenance of the relationship and the provision of the
Service are processed by Szallas.hu Zrt. as data controllers. The Partner
provides the data and has the right to modify or delete it. It is the sole
responsibility of the Partner to ensure that the data is provided lawfully when
using the Service and on the basis of proper information of the individuals
concerned. Szallas.hu Zrt. is not obliged to verify the existence of such
information. The Partner shall be liable for and shall indemnify Szallas.hu Zrt.
against any claims and damages arising from the Partner's breach of the above
legal basis for data processing is the fulfilment of rights and obligations
arising from the Contract between Szallas.hu Zrt. and the Partner, which is in
the legitimate interest of both parties. Data processing exclusively means the
use, storage and processing of the data of business contacts as described
above, directly related to the provision of the Service. The Partner may
initiate a consultation with Szallas.hu regarding their data processing needs
at the email address firstname.lastname@example.org.
Scope of personal data processed:
a) user name, password, telephone
number and email address that can be given to Guests; first and last name,
area, email address, telephone number of contact persons, accommodation details
(name, type, category, address), billing details;
b) in the case of a Partner operated by
a private individual: surname and first name, date and place of birth, mother's
name, billing and postal address, tax number, billing e-mail address;
c) in the case of a sole trader, an
individual with a tax number, a non-profit organisation or a Partner operated
by a company: name/company name, tax number, company registration number,
billing and postal address, billing e-mail address, bank account number;
d) data generated by the individual
concerned during the use of the Service (e.g. log files, content of messages).
duration of data processing expires at the end of the 8th year after the
termination of the business relationship with the Partner, with the exception
of data related to tax regulations and data required by the Accounting Act for
accounting purposes, which are processed for 8 years in order to fulfil
accounting obligations pursuant to Article 169 of Act C of 2000, or for the
limitation period specified in Act XCII of 2003 on the Rules of Taxation. The
personal data is stored in the electronic system of Szallas.hu Zrt., and the
data is stored on servers provided by Zero Time Service Kft. (registered
office: 2013, Pomáz, Mikszáth Kálmán utca 36/4., tax number: 23386031-2-13,
company register number: 13-09-147733) (Data Processor). The servers are used
exclusively by Szallas.hu Zrt. Szallas.hu deletes the incoming mails, including
the name and e-mail address of the sender and other personal data voluntarily
provided by the sender, after a maximum of five years from the date of the
content that is published on Szallas.hu Zrt. Platform (including design,
layout, graphics and other visual elements, materials, software and other
solutions used, ideas, their implementation) is the exclusive intellectual
property of Szallas.hu Zrt. ("Szallas.hu
Intellectual Property"), except for (i) content uploaded by the
Partner; (ii) User Content; and (iii) content uploaded by Szallas.hu Zrt. (iii)
the trademarks and other content of persons other than Szallas.hu Zrt.
Apart from the display, temporary reproduction and private copying required for
the proper use of the Service, the intellectual property of Szallas.hu may not
be used or exploited in any other form without the prior written permission of
Szallas.hu Zrt., and any such activity may result in civil and criminal
Partner declares and warrants that the texts, photos, videos, graphics and
other intellectual products uploaded by or on behalf of the Partner are the
intellectual property of the Partner or that the Partner has the right to use
them in connection with the Service and that they do not infringe the rights of
third parties. With respect to these intellectual products, the Partner grants
Szallas.hu Zrt. full rights of use to the extent necessary for the performance
of this Agreement and for as long as this Agreement is in force. The Partner
shall be liable and shall indemnify Szallas.hu Zrt. against all claims and
damages arising from the Partner's breach of the above provisions or from the
fact that they prove to be untrue.
the event of any feedback, comments or requests related to the Service, sent,
transmitted or otherwise indicated to Szallas.hu Zrt. by any Partner, which do
not constitute Confidential Information, the Partner accepts and agrees without
revocation that Szallas.hu Zrt. may use such feedback, comments or requests to
modify or improve the Service free of charge, without conditions and in any
warranties, limitation of liability
Partner warrants and represents that it is a legally registered and legally
operating business company and that it carries out its business activities in
possession of the relevant legislation, licences and authorisations, and that
it has made the necessary declarations, that the sale of its services and the
conclusion of the Contract do not conflict with any obligation to other
persons, any legislation and/or any requirements of any professional authority.
Zrt. warrants that it is a legally registered and legally operating business
company under the applicable legislation and that it is entitled to perform the
activities under these GTC.
Zrt. provides the Service in a given state ("AS IS"), Szallas.hu Zrt.
does not assume any liability for the accuracy, reliability, error-free
operation, completeness, or suitability for a given purpose of the Service,
including the software used in the operation of the Service, or any content
available within the framework of the Service. Furthermore, Szallas.hu Zrt. is
not liable for errors and their consequences due to causes beyond its control,
such as technical malfunctions or outages in the Internet network, technical
downtimes or interruptions of any kind, or destructive applications or programs
installed by others (e.g. viruses, worms, macros or hacker activities).
accordance with the above, Szallas.hu Zrt. will use all available technology
and means to guarantee the continuity of the Service provided by it, but shall
not be liable for any damages caused by an unavoidable external event outside
the scope of its interests and operations, which hinders the work required for
the performance or the availability of technical means (e.g. strikes, floods,
earthquakes, cloudbursts, power cuts, internet failure, data transmission
errors, breakdowns, etc.).
no case and for any reason whatsoever shall Szallas.hu Zrt.'s liability towards
the Partner in connection with the Service exceed the total amount of the
Commissions paid by the Partner during the 12 months preceding the claim.
Partner may communicate any objections and/or comments in connection with the
Service at the registered office of Szallas.hu Zrt. or at any of the contact
details provided by Szallas.hu Zrt. Electronic contact details of Szallas.hu
a) email@example.com - Partner Management
b) firstname.lastname@example.org - Billing
c) email@example.com - Customer
XVI Breach of the Treaty
Partner shall pay the consideration for the Services by the payment deadline
indicated on the invoice issued by Szallas.hu Zrt. In case of late payment,
Szallas.hu. (i) in the case of private persons, the Civil Code. 6: 48.§ (1)
(ii) in the case of individual entrepreneurs and legal entities, the Civil
Code. 6:155 (1) shall charge interest on arrears.
the Partner is late with the payment deadline indicated on the invoice for a
period exceeding the period for suspension of the service specified in clause
61 of these GTC, Szallas.hu Zrt. shall be entitled to:
a) to suspend the possibility to book
the Offer in addition to displaying the Partner's Offer, so that the subpage of
the Partner's Offers will still be available, but Szallas.hu Zrt. is entitled
to display relevant, alternative offers from other partners;
b) suspend the display of all of the
Partner's Offers on Szallas.hu Zrt. Platform and/or the Other Platforms.
the event of a payment delay exceeding 30 days, Szallas.hu Zrt. is entitled to
enforce its claim by any legal means, or to assign it to another party. Szallas.hu
Zrt. shall be entitled to charge the costs related to the enforcement of the
claim to the Partner. In the event of a delay on the part of the Partner,
Szallas.hu Zrt. may claim an amount of 40 EUR, determined on the basis of the
official middle exchange rate of the Bank of Hungary on the date of the delay,
as coverage for the costs of collecting the claim (collection cost rate). In
addition, Szallas.hu Zrt. is also entitled to reimbursement of the costs of
enforcing its claim, if they exceed the cost management fee paid.
Zrt may charge a fee for the release of publication restrictions due to failure
to meet the payment deadline indicated on the invoice, the amount of which is
(i) 1 500 HUF + VAT before the transfer for collection and (ii) 15 000 HUF
+ VAT after the transfer for collection. Szallas.hu Zrt. reserves the right to
refuse to lift the display restrictions or to re-register the Partner until the
payment obligations have been fully met, as long as the Partner is in debt to
Szallas.hu Zrt. Szallas.hu Zrt. is also entitled, at its option, to make the
re-registration of such Partners subject to the conclusion of a separate
agreement regulating the fulfilment of payment obligations.
case of the Partner's delay in payment, the Partner may request a deferral of
payment from Szallas.hu.Zrt. in case of acceptance and fulfilment of the
specific conditions set by Szallas.hu.Zrt., for a fee of 4 500 HUF + VAT per
case. This fee shall become due at the expiry of the deferred payment and shall
be shown in the relevant closed invoice. If Szallas.hu. Zrt. grants a deferment
of payment, it shall do so in any case subject to the reservation of its
the Partner repeatedly and seriously breaches the Agreement, including any
provision of these GTC, or does not rectify the breach of contract after
repeated requests, Szallas.hu Zrt. is entitled to refuse to publish the Offer,
or to suspend or delete the publication of the already published Offer, or to
terminate the Agreement with immediate effect (and to terminate the provision
of the Service with immediate effect). In addition to the serious breaches
expressly stated in any part of the Contract, the following shall constitute a
serious breach of the Contract:
a) the Offer is evidently incomplete,
non-existent, unspecific, contradictory, misleading, untrue, unrealistic,
objectively unfeasible, or damaging or likely to damage the reputation of
another natural person or business entity; or does not contain the minimum
information necessary for the User's/ Customer's informed decision(s) (e.g.:
price, relevant parameters of the accommodation);
b) The Partner provides incorrect or
misleading information on the Administration Interface (incorrect or
unrealistically low prices which are not provided to the Guest after the reservation
c) the Partner charges a higher price
than the one indicated in the Reservation;
d) the Partner does not keep up-to-date
information in its Administration Interface system, which leads to refusals
(including overbookings when using the real-time booking system);
e) the Partner refuses to accept the
Guest's Reservation on a continuous or recurring basis (including by not
accepting the Guest despite confirming or accepting a real-time reservation);
f) Szallas.hu Zrt. receives several
serious complaints and/or notifications from one or more Guests who have booked
a room with the Partner, or a complaint concerns a particularly serious case;
g) any person acting on behalf of the
Partner demonstrates inappropriate, offensive or unprofessional behaviour
towards the Guests or the staff of Szallas.hu Zrt;
h) the Offer is, in Szallas.hu Zrt.'s
unilateral judgment, incompatible with the Szallas.hu Platform or the image and
spirit of Szallas.hu Zrt., contrary to its business policy principles, and/or
directly or indirectly infringes Szallas.hu Zrt.'s advertising market and/or
Offer cannot be fulfilled for technical or scope reasons;
Offer has been formally or informally objected to by a public authority;
k) the Partner will not refund the
amount due upon cancellation of the Reservation or compensate the Guest for any
Partner has an outstanding debt with Szallas.hu Zrt.;
m) the Partner has been the subject of
bankruptcy, liquidation, winding-up, compulsory winding-up or judicial
enforcement proceedings, or proceedings initiated by a tax authority;
n) the number of cancelled reservations
at the Partner's accommodation is particularly high, i.e. the cancellation rate
is 30 percentage points higher than the average for the municipality and type
of accommodation in any consecutive 30-day period.
Partner shall indemnify Szallas.hu Zrt. against all claims, damages and costs
arising from the Partner's breach of contract and reimburse Szallas.hu Zrt. for
termination, amendment of the contract
otherwise agreed, the contract between the Parties shall be concluded for an
indefinite period of time, with the shortest duration of the contract being 30
Contract shall be terminated:
a) by mutual agreement of the parties;
b) by ordinary termination;
c) by extraordinary termination;
d) and by withdrawal in the cases, and
under the conditions provided for, in the applicable legislation.
termination may be exercised by giving at least 30 days' notice. Reasons must
be given for ordinary termination. The right of termination does not limit the
right of Szallas.hu Zrt. to suspend the publication of the services as provided
for in the GTC. Declarations to terminate the Contract may be made in the Administration
1 working day from the notification of the intention, the Szallas.hu Zrt. will
fulfil the Partner's intention to suspend the Partner.
Zrt. only enters into a contract with the operator of the accommodation, and based
on Ptk. Article 6:18 (2) of the Civil Code, it is presumed that the persons who
carry out the registration are entitled to make legal declarations on behalf of
the accommodation operator and to conclude the Contract. Szallas.hu Zrt.
considers all messages that appear on the administration interface provided to
the Partner as legally binding declarations for the Partner. The Partner
expressly acknowledges the legal validity of the statements made by them as
referred to herein.
the operator of a registered accommodation changes, the Parties and the new
operator shall be bound by the provisions of the Contract. The Partner is
obliged to inform Szallas.hu Zrt. about the change of operator and, in the
event of a change of operator, is obliged to inform the receiving Party about the
existing Contract with Szallas.hu Zrt. If Szallas.hu Zrt. does not object
within 5 working days of receipt of the notification, it shall be deemed to
have consented to the transfer of the Contract with the Partner to the new
operator. In this case, or in the case of consent given by Szallas.hu in any
other way, the date of the transfer of the Contract shall be deemed to be the
date on which the changes are made in the Administration Interface, which allow
the change of the operator of a given accommodation (and the billing information
of the new operator) to be established. With regard to open (not yet realized)
Reservations, the amounts paid by Szallas.hu Zrt. to the previous operator
under the Contract up to the date of transfer shall be deemed to have been paid
to the new operator for the purposes of the Contract; the new operator may not
claim these amounts from Szallas.hu Zrt. and/or the Guest. As a consequence of
the transfer of the Contract, the new Operator shall be liable for the payment
of Commissions, Online Payment Service Fees and other fees for the Reservations
made during its operation (not yet paid by the previous Operator). The Partner
shall ensure that it informs the new operator of all existing Contracts, with
the termination of any elements of the Contracts that are not to be continued
being the responsibility of the Partner as the old operator (gold/silver). In
the event of a change of Operator, the Partner as the old Operator shall be
obliged to settle the invoices issued in its name for the Reservations made
during its operation and to pay the Commission, Online Payment Service Fee and
other fees for the Reservations made during the management of the new Operator,
if (i) and until the modifications necessary for the change of the operator of
the given accommodation are made in the Administration Interface based on the
approval of Szallas.hu Zrt.; or (ii) the Partner's Agreement has not otherwise
been transferred to the new operator. Any breach by the Partner of the provisions
of this clause shall constitute a serious breach of contract.
Zrt. will publish any amendment to these GTC or the Commission Rules on the
Szallas.hu Platform, including the https://szallas.hu/ website, with a notice at least 15
days before the change comes into force. Any mistakes in the text of the GTC,
grammatical errors, or clarification of the use of terms, renaming of terms, as
well as the correction of the provisions related thereto (including the specification
of the content) shall not constitute an amendment to the GTC. Nor does it
constitute an amendment of the GTC if Szallas.hu Zrt. corrects data concerning
itself. The communication or publication of the GTCs corrected as referred to
herein, as well as the communication or publication of the amended or
supplemented GTCs in cases where the amendment or supplementation was required
by a change in legislation and/or an official act, may be shorter than the
15-day period otherwise applicable in the GTCs. The Partner expressly
acknowledges and accepts this.
the Partner does not terminate the Agreement (or, if the amendment concerns a
part of the Agreement which is severable and independently terminable, only
that part) within 15 days of the publication of the amendment, it shall be
deemed to have accepted the amendment. The notice of termination shall clearly
and expressly state that the Partner terminates the Agreement (or, if the
amendment concerns a part of it which is severable and independently terminable,
only that part).
termination of the Contract for any reason, the Parties shall promptly settle
their accounts with each other. After the termination of the Agreement for any
reason, Szallas.hu shall make all of the Partner's Offers unavailable on the
Szallas.hu Platform and, to the extent managed by it, on the Other Platforms.
Szallas.hu Zrt. shall retain the information shared by the Partner on the
Administration Platform, information on the Offers and intellectual products
(including User Content or the Partner's intellectual products) that may be
used by the new operator in the event of a change of operator, and accounting
documents related to the Contract until the end of the mandatory retention
period specified by law.
rights granted to Szallas.hu Zrt. in the GTC are not exclusive, they may be
used together. If Szallas.hu Zrt. does not exercise the rights set forth in
these GTC, this shall not be construed as a waiver of rights.
Zrt. shall ensure that the Partner is informed of these GTC in such a way that
the current and complete text of the GTC is published on the www.szallas.hu website and the Websites, and the Partner has
access to it at all times. Following the amendment, the continued use of the
service shall be deemed to constitute acceptance of the amended GTC, unless
notice of termination is given.
Any accompanying text for the interpretation or explanation of these GTC
is for information purposes only and shall not be relied upon in enforcing any
right. The interpretation and assessment of the legal relationship between
Szallas.hu Zrt. and the Partner, as well as any situation arising from the
legal relationship, shall be based solely on the wording of the GTC.
GTC and the contract of the Parties shall be governed by Hungarian law.
Hungarian courts shall have jurisdiction to settle any disputes. In case of any
conflict between the foreign language version of the GTC and the Hungarian
version, the Hungarian version shall prevail. In matters not regulated in these
GTC, the applicable Hungarian legislation shall prevail.
Parties shall seek to settle any disputes by peaceful means. In case of failure
to do so, the Miskolc District Court shall have jurisdiction to hear any disputes within the
jurisdiction of the local court. In the case of litigation within the
jurisdiction of the Court of Justice, the Parties shall submit to the
jurisdiction of the Miskolc Court of Justice.
GTC shall remain in force from 4 February 2022 or until further
amendments enter into force.
XIX Partner Complaints handling
If the Partner has a complaint, they can
send it by e-mail to firstname.lastname@example.org, by post to the head office or by
telephone to +36 30 / 344-2001.
Szallas.hu Zrt. will
immediately start investigating the complaint received through the above
channels and will remedy it as necessary. It will endeavour to respond to and
resolve the complaint as soon as possible, but no later than 30 days after
receipt, in writing. Reasons shall be given for any rejection of a complaint.
from Szallas.hu Zrt:
3525 Miskolc, Régiposta utca 9
address: 1554 Budapest, PO Box 85.
account number: 11703006-20467874-00000000 (OTP Bank)
handling: +36 30 / 344-2001
service: +36 30 / 344-2000
+36 30 / 344-2006
For certain types of accommodations outside Hungary -
- Information about different provisions
of the Annex
1. In the case of accommodations in Croatia, Poland and
Austria (hereinafter referred to as "Accommodation
Abroad"), the provisions of the GTC shall apply together with the different
provisions set out in this Annex, irrespective of the nationality or residence
of the Partner.
2. The different provisions in this Annex shall modify
the clauses of the GTC relating to the original provisions mutatis mutandis.
The parts of the GTC not covered by this Annex shall apply to the Partner
3. Capitalised terms not defined in this Annex shall have
the meaning given to them in the GTC. With respect to the Accommodation Abroad,
Commission shall mean the commission for the country in which the Accommodation
Abroad is located as set out in the Appendix to this Annex.
The following provisions are added to Chapter VII of
4. In the case of an Accommodation Abroad, the Partner may
choose to use the real-time booking system (which is subject to the general
provisions of the GTC) or the confirmation-based booking system (hereinafter
referred to as the "Confirmation System") at the time of
registration or subsequently in the Administration Area.
5. In the case of the Confirmation System, after the User
sends in a request for a reservation, Szallas.hu Zrt. sends an automatic e-mail
message to the User with the subject of "reservation request" on
behalf of the Partner, which message cannot be considered as a confirmation of
the reservation. If the reservation request made by the User is accepted by the
Partner (directly through the administration interface or indirectly by
agreement with Szallas.hu Zrt.), after acceptance, Szallas.hu Zrt. will send an
automatic confirmation e-mail to the User, which will establish the Reservation
and the contract between the Partner and the User. If the Partner rejects the
User's Reservation request, Szallas.hu Zrt. is entitled to offer the User other
6. In the case of using the Confirmation System, the
Partner is obliged to respond to all reservation requests made on the Szallas.hu
Zrt. system within 1 working day in order to enable Szallas.hu Zrt. to respond
to the User within the agreed deadline. In the event of failure to comply with
this obligation, Szallas.hu Zrt. shall be entitled to automatically reject the User's
request without prior notification of the Partner and without his/her consent, and
to offer the User other accommodations. Szallas.hu Zrt. considers it of utmost
importance that Users receive a timely response and confirmation after their
reservation, as this ensures an increase in the number of Guests for the Partner.
7. If the Partner contacts the User with an offer other
than the booking instead of the confirmation, this shall be deemed as a
rejection of the original booking made by the User and the initiation of a new
booking. If the (new booking) offer is accepted by the User, the Booking and
the contract between the Partner and the User shall be concluded, and
Szallas.hu Zrt. shall be entitled to a commission based on the content of the
The following provisions are added to Chapter XI of
8. With the exception of accommodations located in
Poland, the Partner may not pay the commission for a Reservation for a Foreign
Accommodation in cash to Szallas.hu Zrt. For accommodations in Poland, the
commission can only be paid in cash to Szallas.hu Zrt. at the following address:
Wspólna 56, 00-687 Warszawa.
The following provisions are added to Chapter XII of
9. In the case of a Foreign Accommodation, the Online
Payment Service is only available as a payment option if the Partner has
received special information from Szallas.hu Zrt.
10. In the case of accommodation abroad, the Guest may not
pay by SZÉP Card.
of the Treaty
The following provisions are added to Chapter XVI of
11. In the case of the use of the Confirmation System, in
addition to the cases indicated in the GTC, a serious breach of contract shall be
deemed to have occurred if the Partner fails to provide feedback within the
time limit set for this purpose on at least two occasions.
12. If a Partner has a complaint, they may submit it by
e-mail, by post to the head office or by telephone using the following contact
In English: email@example.com
/ +36 20 890 3150
In German: firstname.lastname@example.org
/ +43 72 090 2360
In Croatian: email@example.com
/ +385 1 775 7113
In Polish: firstname.lastname@example.org / +48 73
13. In case of an Accommodation Abroad, commission should
be transferred to these bank accounts:
OTP banka d.d.
Nazwa banku : Citi
Number rachunku :
86 1030 1508 0000 0008 1900 9000
Citi Bank Austria
14. The information and documents referred to in the
references to the GTC can be found at "https://revngo.com" for
English, "https://de.revngo.com" for German, "https://noclegi.pl"
for Polish and "https://hr.revngo.com" for Croatian.
15. The Szallas.hu Zrt. shall convert the claims specified
in the GTC in HUF into EUR according to the official exchange rate of the
Hungarian National Bank at the time the claim arises.