Wellness Hotel Říčky v Orlických horách

​Terms and Conditions of Sale and Cancellation1. Prices and servicesThe approximate prices of accommodation and any other services are given in the presentation materials of the accommodation provider (website, brochures, etc.).However, the price that is stated in the accommodation voucher (hereinafter referred to as the voucher) is binding for the customer. For the scope of the contractually agreed services and prices, the voucher is binding. The accommodation provider is entitled to2.1. cancellation of the stay by the customerThe customer is entitled to cancel the reservation at any time before arrival. Cancellation of the stay must be made in writing in electronic form (email with acknowledgement of receipt) to info@hotelricky.cz. The date and time of the email is decisive for determining the time of cancellation. Individual cancellation fees may be negotiated for larger groups.2.2 Reservations without cancellationFor non-cancellable and non-refundable bookings, a penalty of 100% of the total price of the booking will be charged in the event of a change, cancellation or no-show. By making a new booking, the customer declares that he/she is aware of the risk associated with the spread of the coronavirus epidemic in relation to the booking made, in particular if it is a non-refundable or partially refundable booking. The customer acknowledges that a request for cancellation or modification of a booking related to the coronavirus epidemic is not a reason for relaxation of the conditions.3. ValidityThese terms and conditions and cancellation policy are an integral part of the accommodation order and accommodation voucher.Complaints policy for the payment gatewayThe time limit for processing a complaint is 30 calendar days. In the case of a payment services complaint, the time limit for handling the complaint in accordance with the Payment Services Act is 15 working days and starts from the date of delivery of the complaint to the registered office of Hotel Říčky s.r.o. or to e-mailinfo@hotelricky.cz.Operator: Hotel Říčky s.r.o., ID No.: 174 19 531, Pavel Peterka, Managing Director