Accommodation - reservation conditions
HOTEL
CORONET a.s., Marie Cibulkové 491/ 8, 140 000 Praha 4
IČO: 27439631, DIČ:
CZ 27439631 , Registrována u Městského soudu v Praze, oddíl B, vložka 10644
……………………………………………………………………………………………………………………………………
VŠEOBECNÉ OBCHODNÍ PODMÍNKY
( dále jen VOP )
Níže uvedené VOP byly aktualizovány dne 10. 3. 2021, s okamžitou platností a účinností.
Hotel
Coronet identification:
Provozovatelem
Hotelu Coronet je společnost Hotel Coronet a.s., Marie Cibulkové 491/8, 140 00
Praha 4,
IČO: 27439631, DIČ:
CZ 27439631 , Registrována u Městského soudu v Praze, oddíl B, vložka 10644
Terms and Conditions: Accommodation reservations are
always made in writing form, via e-mail communication between the hotel
reception and the person interested in accommodation or online bookoing form
R+( via Prévio ) which is booking engine on the website of the Coronet Hotel or
through online booking portals. Upon confirmation of the reservation, the
interested party will receive conditions of the reservation, in particular or
full payment and cancellation conditions of the reservation, if they are no
longer part of the relevant formo r via the online reservation portal. The
hotel may make changes and modifications to the reservation only if the
reservation of accommodation was made directly via e-mail reservation@coronet.cz
or via the online reservation form R+ from the hotel reservation system Prévio.
The hotel cannot make changes and adjustments to reservations made through
online booking portals. The guest must contact the online booking portal with
each change, modification or cancellation of the reservation. The guest is
obliged to comply with the conditions of the reservation, the obligations
arising from the Hotel Accommodation Rules and must not itentionally damage the
good name of the property. If the conditions of the reservation by the guet are
not observed, the hotel has the right to withdraw from the closed reservation
immediately without notice.
Payment and cancellation
conditions: The hotel may require a
prepayment prior to arrival by the guest upon receipt of the confirmed written
reservation. Payment can be made by guest’s credit card or by bank transfer to
the hotel account. If the guest makes a reservation via online gooking form R+
( Previo ), the prepayment conditions stated in the booking form apply. If the
guest makes a reservation through the online booking portal, the prepayment
terms stated in the online booking portal reservation apply. Surcharge or full
payment for accommodation will be paid by the guest on the day of arrival at
the hotel reception. The hotel is entitled to pre-authorize payments if stated
in the booking conditions or in the online booking source.
General cancellation conditions:
Cancellation up to 31 days before
arrival without cancellation fee.
Cancellation 30 – 15 days before
arrival, cancellation fee of one night stay will be applied.
Cancellation 14 or less days
before arrival or no show, cancellation fee 100 % of the total price will be
applied.
The guest is obliged to follow
the cancellation conditions of the relevant online booking portal.
If the guest makes a prepayment
by credit card, the hotel’s cancellation policy is subject to the credit card
holder’s cancellation policy in the current version.
Refunds are governed by the payment and cancellation
conditions based on the source of the reservation from the online booking form
of Hotel Coronet R + (Prévio) or the conditions of the online booking portals,
which may vary. If the reservation is of the non-refundable payment type, the
payment cannot be refunded. If it is a flexible reservation, it is possible to
return the payment under the conditions of a flexible reservation. In the case
of a refund, the payment will always be refunded in the same way as it was
primarily made. The payment can only be returned to the same payment card from
which the payment was made; for a bank account, the payment can only be
returned to the same bank account from which the payment was received.
If the guest makes a prepayment by credit card, the hotel's cancellation
policy is subject to the credit card holder's cancellation policy in the
current version. Refunds are governed by payment and cancellation conditions
based on the source of the reservation from the online booking form of Hotel
Coronet R + (Prévio) or the conditions of the online booking portals, which may
vary. If the reservation is of the non-refundable payment type, the payment
cannot be refunded. If it is a flexible reservation, it is possible to return
the payment under the conditions of a flexible reservation. In the case of a
refund, the payment will always be refunded in the same way as it was primarily
made. The payment can only be returned to the same payment card from which the
payment was made; for a bank account, the payment can only be returned to the
same bank account from which the payment was received
The hotel reserves the right to
adjust the payment and cancellation conditions, for group and individual events
according to the volume and nature depending on the occupancy of the hotel,
especially when booking highly requested dates and top terms.
Protection of personal data pursuant to Regulation (EU)
2016/679 of the European Parliament and of the Council on the protection of
individuals with regard to the processing of personal data and on the free
movement of such data - GDPR
We collect and process your personal data in
accordance with the relevant legal regulations, which are in particular Act No.
110/2019 Coll., On the processing of personal data, Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27 April 2016 on protection of
individuals with regard to the processing of personal data and on the free
movement of such data and repealing Directive 95/46 / EC (GDPR) and Act No.
480/2004 Coll., on certain information society services, or regulations will
change or replace in the future. The processing of personal data always takes place
only to the extent given by the specific service or purpose of processing.
The hotel has the
technical, personnel and other necessary measures to prevent, in particular:
Unauthorized or
accidental access to personal data, their change, destruction or loss,
unauthorized transfers, their other unauthorized processing, as well as other
misuse of personal data
In connection with
the provision of accommodation services, the hotel is obliged to process
personal data of guests. The receptionist and the hotel manager work with this
information. These users have been instructed on the sensitivity of personal
data. They handle guests' personal data exclusively as part of the services
provided by the hotel.
Neither the hotel nor the staff pass on the
personal data of guests to other entities. The hotel uses the Prévio hotel
system for the processing of personal data, where the principles of processing
and handling the personal data of guests are regulated in the processing
contract between the hotel and the given processor.
The hotel uses a camera system to prevent the
protection of its customers, its property and the property of guests. The hotel
declares that the records are not processed in any way, it is not provided to
third parties or entities.
The hotel has a legal obligation to keep certain
personal data about its guests, in particular; name and surname, date of birth,
address and duration of accommodation, number and type of document, or visa and
purpose of stay.
This obligation is governed by the Act on the
Residence of Foreigners in the Czech Republic (326/1999) and the Act on Local
Fees (565/1990). According to these legal regulations, the hotel is obliged to
keep personal data about customers for a period of 6 years. The guest has the
right to ask the hotel for an overview of his personal data at any time. This
information is stored: in the guest card, in the house book, in the record book
and in the archival records, which are kept in printed form in locked rooms, to
which only the receptionist and the hotel manager have access.
In case of a request to delete personal data, the
hotel deletes the guest card and shreds the house and registration book.
However, the hotel must respect the above laws and the personal data may be
deleted only after the relevant time has elapsed.
However, the hotel must comply with the above laws.
The listed personal data can be deleted only after the expiration of the legal
period. The hotel undertakes to process the data as follows. Only authorized
persons of the hotel will have access to personal data, who will have the
conditions and scope of data processing determined by the hotel, and each such
person will access personal data under his / her identifier. The hotel undertakes,
through its own internal regulations or special contractual arrangements, to
ensure that its employees and other persons who will process personal data will
do so only under conditions to the extent specified by the hotel and in
accordance with the hotel's instructions. Personal data will be processed on
the hotel premises, to which only authorized persons or its suppliers
(subcontractors) will have access, bound by the same obligations. The Hotel
will prevent the unauthorized reading, creation, copying, transfer,
modification or deletion of records containing personal data. The hotel will
take steps to identify and verify to whom the personal data has been
transferred and by whom it has been processed, modified or deleted.
HOTEL CORONET RULES AND REGULATIONS:
Check-in
It is possible to
check-in at 2 pm earliest, unless agreed on otherwise.
Upon arrival, all
guests have to present a valid passport or ID card and also a visa or a
residence permit, if these documents are required to enter the Czech Republic.
The guest receives a
key card enabling him to enter the room and the building, after the
accommodation is paid in full.
All eventual defects in
the room should be reported to the reception on the day of arrival. In case an
eventual defect is found on the day of departure, the hotel will claim a
payment of the damage.
During the stay
Smoking
is strictly prohibited
anywhere in the building. It is possible to smoke in front of the hotel or in
the yard, where an ashtray is located.
The breakfast is served
in a restaurant on the ground floor. The breakfast times are 7.00 till
10.00 am on work days and 7.30 till 10 am on the weekends. Taking food, drinks
or any dishes out of the restaurant is only possible if allowed by the
receptionist.
The guests can use a
wireless Internet connection, free of charge. The password for the Hotel Coronet network is hc0r0n3t.
Housekeeping is
available every day from 8.30 am till 3.30 pm. The guests are provided with a Please, do not disturb / Please, clean the room sign. With every cleaning,
new towels are provided, but only in case the used towels are placed on the
bathroom floor.
The hotel provides a
24/7 reception service. To contact the reception from the room, the guests
shall dial number 18 on the room telephone.
Moving furniture around
the room is forbidden. Intervening with electrical and other technical networks
in any way is prohibited as well. It is also not permitted to use electrical
appliances in the room, apart from those serving to personal hygiene or office
work.
It is prohibited to
have overnight visits in the room, unless they are properly checked-in to
the hotel.
We kindly ask the
guests not to disturb other clients of the hotel with excessive noise,
especially during night hours from 10 pm till 7 am.
Check-out
On the day of
departure, the guests must check-out at 10.30 am latest. Upon check-out, the
guest hands over all the hotel key cards to the receptionist.
If there is a capacity
available, it is possible to arrange a late check-out. In that case a fixed surcharge
will be applied for each extra hour.
If the guest does not
move out of the room until 10.30 am and in case he is not present at the hotel,
his luggage will be stored safely and will be released after a penalty fee is
paid.
INFORMATION ON CUNSUMER PROTECTION
1.The accommodated guest shall have the right to file a motion for
out-of-court settlement of dispute with the designated entity in charge of
out-of-court consumer dispute settlements, which is:
The Czech Trade Inspection Authority (CTIA)
Central Inspectorate -ADR Department
Štěpánská 15120 00 Praha 2
E-mail: adr@coi.cz
Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body monitoring
consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech
Trade Inspection Authority Act as amended, and additional legal regulations.
The Czech Trade Inspection Authority ́s website is www.coi.cz.
2. In conformity with the
provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of
withdrawal from the accommodation contract shall arise for the accommodated
person as being a consumer as long as the accommodation facility provides the
contractual performances within the designated deadlines.