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Accommodation - reservation conditions
TERMS AND CONDITIONS OF HOTEL FACILITIES OF VOLAREZA
for the provision of accommodation, catering and other services
Vojenská lázeňská a rekreační zařízení
Magnitogorská 1494/12, 101 00 Prague 10 Identification number: 00000582
The Organization is registered with the Trade Licensing Department of the City
Office, Prague 10 Spa
hotel Sadový Pramen, Mlýnské nábřeží 7, Karlovy Vary 360 01
Art. 1 Subject-matter of the Terms and Conditions 1.1 The
subject-matter of these Terms and Conditions (hereinafter referred to as
"Conditions") is a provision of accommodation, catering and
other services properly ordered from the offer of the hotel and recreational
facilities of Vojenská lázeňská a rekreační zařízení (hereinafter referred to
as "Facility") and paid for in advance to the extent ordered by the
Client (see Article 2.1.2 .). 1.2 The
Facility is obliged to provide services within the agreed scope and quality and
to inform without any undue delay about changes in the services provided.
Changes and alterations to the agreed individual services, including premature
termination of their provision, are permissible mainly for reasons of force
majeure, i.e. for reasons which the Facility could not prevent even with all
the efforts taken. This also involves the founder’s decision to change
the use of accommodation capacity within the main or other activities of the
Facility and the emergence of a crisis situation according to Act No. 240/2000
Sb., The Crisis Act, as amended.
Art. 2 Parties to the Contractual Relationship 2.1 The Parties to the Contractual
Relationship are:
2.1.1 Vojenská lázeňská a rekreační zařízení (hereinafter referred to as the
“Facility“),
2.1.2 Natural persons or legal entities (hereinafter referred to as the
“Client“).
Art. 3 Creation of the Contractual Relationship 3.1 The Contractual Relationship between the Contractual Parties
is created after the service order placement by the Client, when it has
been confirmed by the Facility.
3.2 If a deposit is required, the reservation becomes valid only
when the required deposit has been received by the Facility.
Art. 4 Prices for Services
4.1 Prices for services are contractual and are listed in the
valid price list, which the Client can find on the website of the relevant
Facility or in the reservation and ordering system of the Facility after
entering the date and length of stay and the configuration of the Client.
4.2 The Client is obliged to pay a deposit of 50 -100 % of the
total price of ordered services before commencing the stay on the basis of the
order and upon the request of the Facility.
Art. 5 Changes to ordered Services
5.1 The Client is entitled to cancel the ordered services in
writing provided that they pay the equipment severance charge (hereinafter
referred to as the "Cancellation Fee"), the amount of which is
determined depending on the period in which the ordered services
are cancelledand the type of ordered services as follows:
5.1.1 in case of "Flexible", i.e. the so-called order
for a "refundable price", if the Client changes or cancels the accommodation
and/or service order 30 days prior to the arrival, no Cancellation Fee occurs.
In case of later cancellation or non-use of the ordered service, the
Cancellation Fees are set as follows: 5.1.2 29 to 15 days prior to the Client's arrival: 10 % of the
total price of stay, 5.1.3 14 to 8 days prior to the Client's arrival: 25 % of the
total price of stay, 5.1.4 7 to 1 day prior to the Client's arrival: 60 % of the
total price of stay, 5.1.5 on the day specified as the day of the Client's arrival:
100 % of the total price of stay. 5.1.6 in case of ordering accommodation for a
"non-refundable price", the Client waives the possibility of cancellation
or change of reservation and the paid price of the ordered services and stay is
forfeited in full in favour of the "Facility", 5.1.7 in case of ordering accommodation on the basis of a
commercial contract, Cancellation Fees are determined in accordance with this
commercial Contract.
5.2 In the event that the Client fails to arrive at the location
of accommodation by 6 pm, the Facility has the right to provide such unoccupied
accommodation to another client. The exception applies only if the Client
contacts the Facility no later than two hours before the scheduled
arrival time and informs about the serious reason for which they will
arrive at the accommodation later.
5.3 The Facility reserves the right to set different
Cancellation Fees in a written form during high season (New Year's Eve,
Easter etc.) especially in case of ordering accommodation for a refundable
price.
5.4 In case of stays in Military Spa Health Resort for the
purpose of medical treatment, it is possible, after an approval from the
Facility, not to charge cancellation fees in the event of the Client's illness
and subsequent acceptance of the offered alternative dates of stay. The Client
is obliged to provide a medical certificate stating that the current state of
health did not allow him to complete the stay within the booked period.
5.5 No financial compensation is awarded for unused ordered
services and for changes in ordered services during the stay (accommodation, meals).
5.6 Confirmation of acceptance of the cancellation of services
by the Client will be sent by the Facility in writing to the contact address provided
by the Client.
5.7. In case of an early departure of the Client, a Cancellation
Fee of 100 % of the remaining price of the stay is charged.
Art. 6 Accommodation Rules 6.1. The Client is obliged to comply with the Accommodation
Rules of the Facility, which are available on the website of the
Facility or directly at its reception. Its version in the Czech language
prevails over different acquired language mutations.
6.2. Should any damages occur to the Client due to
non-compliance with the Accommodation Rules, the Facility is not responsible
therefor, unless otherwise provided by applicable legal regulations.
6.3. The Facility is entitled to accommodate only a duly
registered Client. For this purpose, the Client shall submit to the relevant
employee of the Facility immediately upon arrival their valid ID card or
passport, or other document, as stipulated in Section 103 of Act No. 326/1999
Sb., on Residency of Foreign Nationals in the Territory of the Czech
Republic and amending certain acts, as amended.
6.4 The Facility is entitled to prevent entry and refuse to
provide the ordered services to a Client who is under the influence of
alcohol or drugs.
6.5 If the Client is aware of or shows any symptoms of an
infectious disease or suspects that they could suffer from such a disease,
they are obliged to immediately notify the relevant employee of the Facility
and also acknowledge that the Facility subsequently has the choice to cancel
their stay and use of the services.
Art. 7 Complaints
7.1. The Client has the right to complain about the services
should they become aware that the services provided by the Facility prove to be
defective. 7.2. Service complaints are dealt with according to the
Complaints Procedure, of the Vojenská lázeňská a rekreační zařízení, which is
available at the Facility and on the website www.volareza.cz.
7.3. In the event that a dispute arises between the Client
(consumer) and the Facility, which cannot be resolved by a mutual
agreement, the Client may submit a proposal for an out-of-court settlement of
such a dispute to the designated entity for out-of-court
settlementsof consumer disputes, which is the Czech Trade Inspection Authority,
Central Office – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail:
adr@coi.cz, www.adr.coi.cz.
Art. 8 Final Provisions
8.1. All possible disputes arising in connection with the
provision of accommodation by the Facility are governed by Czech law and shall be
resolved in the general court of the Facility regardless of the
address/residence of the Client.
8.2. All disputes shall be attempted to be solved by the
Facility and the Client primarily through personal or written contact.
Litigation is considered to be the last resort.
8.3. The
Terms and Conditions come into force and are effective as of the day they were
signed by the director of the Facility 24th November 2020.