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Accommodation - reservation conditions
TERMS AND
CONDITIONS OF HOTEL FACILITIES OF VOLAREZA
for the provision of accommodation, catering and
other services
Vojenská lázeňská a rekreační zařízení
Magnitogorská 1494/12, 101 00 Prague 10 Identification number: 00000582 The Organization is registered with the Trade
Licensing Department of the City Office, Prague 10
Art. 1 Subject-matter of the Terms and Conditions
1.1 The subject-matter of these Terms and
Conditions (hereinafter referred to as "Conditions") is a provision
of accommodation, catering and other services properly ordered from the offer
of the hotel and recreational facilities of Vojenská lázeňská a rekreační
zařízení (hereinafter referred to as "Facility") and paid for in
advance to the extent ordered by the Client (see Article 2.1.2 .).
1.2 The Facility is obliged to provide services
within the agreed scope and quality and to inform without any undue delay about
changes in the services provided. Changes and alterations to the agreed
individual services, including premature termination of their provision, are
permissible mainly for reasons of force majeure, i.e. for reasons which the
Facility could not prevent even with all the efforts taken. This also involves
the founder’s decision to change the use of accommodation capacity within the
main or other activities of the Facility and the emergence of a crisis
situation according to Act No. 240/2000 Sb., The Crisis Act, as amended.
Art. 2 Parties to the Contractual Relationship
2.1 The Parties to the Contractual Relationship
are: 2.1.1 Vojenská lázeňská a rekreační zařízení
(hereinafter referred to as the “Facility“), 2.1.2 Natural persons or legal entities
(hereinafter referred to as the “Client“).
Art. 3 Creation of the Contractual Relationship
3.1 The Contractual Relationship between the
Contractual Parties is created after the service order placement by the Client,
when it has been confirmed by the Facility.
3.2 If a deposit is required, the reservation
becomes valid only when the required deposit has been received by the Facility.
Art. 4 Prices for Services
4.1 Prices for services are contractual and are
listed in the valid price list, which the Client can find on the website of the
relevant Facility or in the reservation and ordering system of the Facility
after entering the date and length of stay and the configuration of the Client.
4.2 The Client is obliged to pay a deposit of 50
-100 % of the total price of ordered services before commencing the stay on the
basis of the order and upon the request of the Facility.
Art. 5 Changes to ordered Services 5.1 The Client is entitled to cancel the ordered
services in writing provided that they pay the equipment severance pay
(hereinafter referred to as the "Cancellation Fee"), the amount of
which is to be determined depending on the period in which the ordered services
are cancelled and the type of ordered services as follows:
5.1.1 in case of "Flexible", i.e. the
so-called order for a "refundable price", a change or cancellation of
accommodation and ordered services within 1 day before the Client's arrival is
without any Cancellation Fee, in the case of any later cancellation or non-use
of the ordered service, the Cancellation Fee
is 100 % of the total price of accommodation and ordered services;
5.1.2 in case of ordering accommodation for a
"non-refundable price", the Client waives the right of cancellation
or change of reservation and the paid price of the ordered services and
accommodation is forfeited in full in favour of the Facility;
5.1.3 in case of a group order, i.e. orders for 5
or more rooms, different cancellation fees may be agreed in writing;
5.1.4 in case of ordering accommodation on the
basis of a commercial contract, cancellation fees are determined in accordance
with this commercial contract;
5.1.5 in case of ordering catering services, the
change or cancellation within 3 days before the delivery of services is without
a Cancellation Fee. In case of a cancellation two or fewer days before the
provision of services, the Cancellation Fee may be charged up to 100 % of the
price of cancelled or reduced services. The amount of the Cancellation Fee
depends on the assortment of ordered food and the amount of cancelled catering
services;
5.1.6 in case of ordering conference rooms and
other hotel services, the Cancellation Fees are determined on the basis of a
written order or contract.
5.1.7 in case of ordering accommodation for a
"non-refundable price", the Client waives the possibility of
cancellation or change of reservation and the paid price of the ordered
services and stay is forfeited in full in favour of the "Facility",
5.1.8 in case of ordering accommodation on the
basis of a commercial contract, Cancellation Fees are determined in accordance with
this commercial contract,
5.1.9 in case of ordering conference rooms and
other hotel services, Cancellation Fees are determined on the basis of a
written order or contract.
5.2 In the event that the Client fails to arrive at
the location of accommodation by 6 pm, the Facility has the right to provide
such unoccupied accommodation to another client. The exception applies only if
the Client contacts the Facility no later than two hours before the scheduled
arrival time and informs about the serious reason for which they will arrive at
the accommodation later.
5.3 The Facility reserves the right to set
different Cancellation Fees in a written form during high season (New Year's
Eve, Easter etc.) especially in case of ordering accommodation for a refundable
price.
5.4 The Contractual Parties may agree in writing to
waive Cancellation Fees (death, documented hospitalization of the Client).
5.5 No financial compensation is awarded for unused
ordered services and for changes in ordered services during the stay
(accommodation, meals).
5.6 Confirmation of acceptance of the cancellation
of services by the Client will be sent by the Facility in writing to the
contact address provided by the Client.
5.7. In case of an early departure of the Client, a
Cancellation Fee of 100 % of the remaining price of the stay is charged.
Art. 6 Accommodation Rules
6.1. The Client is obliged to comply with the
Accommodation Rules of the Facility, which are available on the website of the
Facility or directly at its reception. Its version in the Czech language
prevails over different acquired language mutations.
6.2. Should any damages occur to the Client due to
non-compliance with the Accommodation Rules, the Facility is not responsible
therefor, unless otherwise provided by applicable legal regulations.
6.3. The Facility is entitled to accommodate only a
duly registered Client. For this purpose, the Client shall submit to the
relevant employee of the Facility immediately upon arrival their valid ID card
or passport, or other document, as stipulated in Section 103 of Act No.
326/1999 Sb., on Residency of Foreign Nationals in the Territory of the Czech
Republic and amending certain acts, as amended.
6.4 The Facility is entitled to prevent entry and
refuse to provide the ordered services to a Client who is under the influence
of alcohol or drugs.
6.5 If the Client is aware of or shows any symptoms
of an infectious disease or suspects that they could suffer from such a
disease, they are obliged to immediately notify the relevant employee of the
Facility and also acknowledge that the Facility subsequently has the choice to
cancel their stay and use of the services.
Art. 7 Complaints
7.1. The Client has the right to complain about the
services should they become aware that the services provided by the Facility
prove to be defective. 7.2. Service complaints are dealt with according to
the Complaints Procedure, of the Vojenská lázeňská a rekreační zařízení, which
is available at the Facility and on the website www.volareza.cz.
7.3. In the event that a dispute arises between the
Client (consumer) and the Facility, which cannot be resolved by a mutual
agreement, the Client may submit a proposal for an out-of-court settlement of
such a dispute to the designated entity for out-of-court settlements of
consumer disputes, which is the Czech Trade Inspection Authority, Central
Office – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz,
www.adr.coi.cz.
Art. 8 Final Provisions
8.1. All possible disputes arising in connection
with the provision of accommodation by the Facility are governed by Czech law
and shall be resolved in the general court of the Facility regardless of the
address/residence of the Client.
8.2. All disputes shall be attempted to be solved
by the Facility and the Client primarily through personal or written contact.
Litigation is considered to be the last resort.
8.3. The Terms and Conditions come into force and
are effective as of the day they were signed by the director of the Facility. Information on the processing of personal data at VLRZ, p. o., you can find on the website www.volareza.cz in the GDPR section.
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